Shipping2019-01-30T12:32:35+00:00

Shipping

The products are shipped by courier; delivery times are indicated by Tenet Unique once the order is confirmed, and vary depending on the chosen product, the location of delivery, and the availability of the product at the Tenet Unique warehouse. In any case, the order will be processed no later than 15 (fifteen) working days from order confirmation to the customer. In the case of customized or pre-ordered items, Tenet Unique reserves an additional 30 (thirty) working days to complete the product. In case of technical difficulties or supply of the materials to be used, Tenet Unique will promptly contact the customer, who will have the right to cancel the order within 5 (five) days. Shipping costs are not included in the price of the products, but are calculated and indicated by the website before the conclusion of purchase and payment process. Tenet Unique uses a special adhesive tape to protect packed orders, which prevents the opening or attempt to open the package. If the tape is damaged or the customer notes any attempt of tampering, the customer shall undertake the time during delivery to verify that such tape is perfectly intact and, in general, that the package is closed and not damaged. In case of evident signs of tampering, the customer must report to the courier at the same time of delivery, accepting the package with a specific reservation to verify the content. Otherwise, the delivery will be considered regularly carried out and no exceptions can be subsequently raised by the Customer.